Terms & Conditions

Please read these terms and conditions carefully before using the NeoScoot website and engaging in any transactions. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

  1. Consumer Rights
    1. Your use of the NeoScoot website is subject to the Australian Consumer Law (ACL) and other applicable consumer protection laws in Australia. These laws provide certain rights and guarantees that cannot be excluded, modified, or restricted.
    2. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  1. Product Information
    1. We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, specifications, or other content on our website.
    2. In the event of any discrepancy between the information provided on our website and your rights under the ACL, your rights under the ACL prevail.
  1. Pricing and Payment
    1. All prices listed on our website are in the currency specified and include applicable taxes, unless otherwise stated.
    2. Payments for orders placed on our website are processed securely through our authorized payment gateway. We accept major credit cards, debit cards, and other payment methods as indicated on our website.
  1. Shipping and Delivery
    1. We strive to process and ship orders in a timely manner. However, delivery times may vary depending on factors beyond our control. We are not responsible for any delays or issues caused by the shipping carrier.
    2. Shipping costs, if applicable, will be clearly indicated during the checkout process. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient.
  1. Returns and Refunds
    1. Our returns and refund policy is outlined separately. Please refer to our Refund Policy page for detailed information.
    2. In addition to our returns and refund policy, you may have further rights and remedies under the ACL. These rights include the right to a refund or replacement if the goods are faulty, not as described, or do not perform as expected.
  1. Limitation of Liability
    1. Nothing in these terms and conditions is intended to exclude, restrict, or modify any rights or remedies that you may have under the ACL or any other applicable law.
    2. To the extent permitted by law, NeoScoot and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or the products purchased from us.
  1. Governing Law
    1. These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.
  1. Changes to Terms and Conditions
    1. We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

By continuing to use the NeoScoot website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us at sales@neoscoot.com.au.