Privacy Policy

This Privacy Policy governs the manner in which NeoScoot collects, uses, maintains, and discloses information collected from users (referred to as "you" or "users") of the NeoScoot website. We are committed to protecting your privacy and ensuring that your personal information remains secure. This policy applies to all products and services offered by NeoScoot.

  1. Collection of Personal Information
    1. We may collect personal identification information from users in various ways, including but not limited to when users visit our website, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our site.
    2. The personal information we collect may include your name, email address, mailing address, phone number, and payment details. We only collect personal information that is necessary for the purposes of conducting our business.
  1. Use of Personal Information
    1. We may use the personal information we collect from users for the following purposes:
      • To process and fulfill orders: We may use the information to process orders, deliver products, and provide customer support related to your purchase.
      • To improve customer service: Your information helps us respond to your customer service requests and support needs more effectively.
      • To personalize user experience: We may use the information to understand how our users as a group utilize the services and resources provided on our website.
      • To send periodic emails: We may use the email address provided to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
    2. We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
  1. Protection of Personal Information
    1. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
    2. Sensitive and private data exchange between the site and its users happens over a secure SSL-encrypted communication channel and is protected with digital signatures.
  1. Compliance with Australian Privacy Laws
    1. NeoScoot is committed to complying with the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia.
      1. We will only collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) and other relevant privacy laws.
  1. Access, Correction, and Removal of Personal Information
    1. Users have the right to request access to the personal information we hold about them. If you would like to access, correct, or remove your personal information from our records, please contact us using the information provided below.
  1. Changes to this Privacy Policy
    1. NeoScoot has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
  1. Acceptance of these Terms
    1. By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed as your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy or the practices of NeoScoot, please contact us at sales@neoscoot.com.au.

Last updated: 04/07/2023